Privacy policy

Green Tyre Recycling Aus is a trading name of Eco Global Pty Ltd. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Customers: business name, contact name, email, phone, ABN and pickup addresses; your bookings, yard dockets, invoices and payments; photos of tyres taken at pickups.
• Drivers: name, phone, truck, and the truck's location while they share it during pickups.
• Website visitors: what you type into our booking or contact form, and basic anonymous visit statistics.

Signing in

In the app you can sign in with a one-time code sent to your email, or with Google, Microsoft or Apple. With Google, Microsoft or Apple we receive only your name and email address, to match you to your customer, driver or staff record. We never get your password, contacts, files or emails.

Location and notifications

The app uses location only for drivers, while they are doing pickups, so our office and our customers can see where the truck is and when it will arrive. We don't collect customers' locations. With your permission, the app sends notifications about your pickups and invoices.

Payments

Card payments are handled by Square. We never see or store your full card number. Invoices are kept in Xero, our accounting system.

How we use it

Only to run tyre collections and recycling: booking and routing pickups, live arrival times, dockets and disposal certificates, EPA Victoria waste-tyre reporting, invoicing, and contacting you about your pickups. We don't sell your information, use it for advertising, or track you across other apps and websites.

Who we share it with

Service providers that run our systems for us: Vercel (hosting), Neon (database), Google (maps, travel times and email), Microsoft and Apple (sign-in only), Square (card payments), Xero (accounting), Twilio (text messages) and Expo (app notifications). We also give EPA Victoria the waste-tyre tracking records the law requires. Some of these providers store data outside Australia; we only use providers that protect it to a standard similar to Australian law.

How long we keep it

We keep tax invoices and EPA tyre-tracking records for as long as the law requires (usually 5 to 7 years). Other personal details are deleted when they're no longer needed or when you ask us.

Your choices

• Ask to see, correct or delete your information by emailing info@greentyrerecycling.com.
• Customers can delete their account in the app: My account → Delete my account. App access ends straight away and other personal details are removed within 30 days.
• Remove the app's Google, Microsoft or Apple access at any time in that account's security settings.

Contact and complaints

Email info@greentyrerecycling.com. If you're not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.